Frequently Asked Shipping Questions
What is the Standard Order Time?
Most orders placed by 11am CST (Central Standard Time) are shipped the same day for stock items. Orders placed after 11 am CST (Central Standard Time) are usually shipped the next business day for stock items. Items not in stock will ship within a reasonable timeframe (less than 1 week on average). If an item is on backorder we will contact you by email to notify you. Hefty items shipping via freight services require some extra preparation time and ship within 2 to 3 business days.
What is the Typical Shipping Time Within Canada?
Shipping timelines can vary between different carriers and locations, but as a general rule of thumb here are some close estimates of delivery times in Canada. Please consider and add time for us to prepare the order for shipment as noted in the prior section.
- Prairie Provinces: 1-3 Business Days
- Northern Ontario: 1-3 Business Days
- Southern Ontario: 1-3 Business Days
- Quebec: 1-3 Business Days
- Atlantic Canada: 2-5 Business Days
- British Columbia: 2-5 Business Days
- Yukon & Nunavut: 5-10+ Business Days
- Northwest Territories: 5-10+ Business Days
Please note: Business Days are Monday to Friday. All delivery times are estimates only. These estimates do not include the processing time to prepare the order for shipment.
What Method of Shipment is Used for Orders?
For packages and parcels we typically ship thru major carriers including UPS, FedEx, Purolator, Canpar, Loomis, and Canada Post. For hefty items we most commonly use Day & Ross, Gardewine, Manitoulin Transport, and YRC. Shipping methods are based on item size, warehouse availability and your location relative to ours. We do our best to make sure your order arrives as quickly as possible, however if you have a preferred carrier to use or avoid please let us know in the comments section of your order, or by contacting us. We will do our best to accommodate your preferred method of shipment if feasible for our company.
Where are Products Shipped From?
Cleanflow ships all products from Canada.
We ship orders from our Canadian warehouse located in Winnipeg, Manitoba. This means no customs clearance charges for Canadian customers.
On occasion, we may have our manufacturing partners ship from their Canadian warehouses. We work with many different manufacturers across Canada to provide you with the quickest lead time on a diverse range of products.
Can I Place an Order Using the Telephone Instead of Online?
Call 1.866.335.1078 Toll Free within Canada and we will help you place your order over the phone using a valid credit card (Visa or MasterCard). A copy of your invoice will be sent electronically via email immediately after your order has been placed.